Ordinance No. 17,283*

The City of Little Rock, Arkansas has instituted the following procedures for the prompt and equitable resolution of complaints alleging any action prohibited by the U. S. Department of Justice regulations implementing Title U of the Americans with Disabilities Act. Title I states, in part, that "no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination: in programs or activities sponsored by a public entity.

Complaints should be addressed to the City's ADA Coordinator: Ms. Emily Jordan Cox, Little Rock City Hall, 500 W. Markham, Little Rock, AR 72201 or call her at 371-4510.

1. Complaints must be in writing or another "equally effective' form of communication, containing the name and address of the complainant, and shall state the facts upon which the allegations are based. City staff will assist in drafting the complaint, if requested, and will ensure the complaint is documented in written form.
2. Complaints must be filed with fifteen (15) business days after the complainant becomes aware of the alleged violation.
3. Upon the filing of a complaint, the ADA Coordinator shall initiate a prompt investigation of the alleged violation, affording all interested persons and their representatives, if any an opportunity to submit evidence relevant to the complaint.
4. A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the ADA Coordinator and a copy forwarded to the complainant no later than thirty (30) business days after its filing. The ADA Coordinator will ensure "Equally Effective Communication", if necessary.
5. The ADA Coordinator shall maintain the files and records of the City relating to the complaint filed.
6. The complainant can request a hearing of the case before the ADA Grievance Committee in instances where he or she is dissatisfied with the determination or proposed resolution of the ADA Coordinator. The request for reconsideration must be made in writing or other "Equally Effective Communication” and provided to the ADA Coordinator within ten (10) business days following the Complainant's receipt of the ADA Coordinator's determination and proposed resolution, if any, and communicate the reasons for dissatisfaction. All members of the ADA Grievance Committee will be sent the request for reconsideration within ten (10) business days of receipt of the request for hearing. Each Committee member will review all prior documents and will participate in a determination whether or not to grant or deny the request for reconsideration within: Fifteen (15) business days from his/her receipt of the request. Such meeting may be held via conference call or telephone poll. If the request for reconsideration is granted by a majority of the Committee, the Committee will schedule a hearing at its first available opportunity, but within thirty (30) days of the meeting date where the request for reconsideration was granted. Upon hearing, the matter will be determined by the Grievance Committee within fifteen (15) business days and submitted in writing or other "Equally Effective Communication" to the complainant.
7. The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person's pursuit of other remedies such as the filing of an ADA complaint with the appropriate state or federal agency. Use of this procedure is not a prerequisite to the pursuit of other remedies.
8. These procedures shall be construed to protect the substantive rights of interested persons, to meet appropriate due process standards and to assure that the City of Little Rock complies with Title II of the ADA and implementing regulations.

*http://web.littlerock.state.ar.us/weblink/DocView.aspx?id=42726&searchid=8fd8eaad-9ec2-491a-9dac-79297293cad3&dbid=0