LITTLE ROCK, Ark. (Jan. 27, 2016) – The City of Little Rock is making it easier for citizens to connect to non-emergency services with the new Little Rock 311 mobile app.

Available now in the Apple App and Google Play stores, the app allows citizens to select from a list of service requests, take a photo, pinpoint a location, and submit the request, all from their mobile devices. The request categories currently available on the app include missed yard waste, ditch maintenance, pothole repair, and graffiti on streets, signs, or sidewalks.

“It has long been a goal for us to provide this next level of service to our residents,” City Manager Bruce T. Moore said. “A mobile app puts non-emergency City services at their fingertips, and on our end, it creates a seamless system for all of the 311 requests we get.”

The City logged nearly 95,000 service requests in the 311 system in 2015, the majority of those through residents calling 311. One of the goals of the 311 app is to reduce the number of requests submitted via a phone call. 

The app’s release follows the significant upgrade of the City’s online 3-1-1 system in November 2015. The app is integrated with the web interface as well as the phone intake system in a citizen request service (CSR) that will help the City be more accessible and efficient.

Any person using the mobile app to submit a request will able to track the status of that particular request. A request is automatically routed to the appropriate department, and a once a request has been fulfilled, a citizen will be able to get a notification that the request has been closed. Signing up as a reporter allows a person to quickly track requests.

The app is available in the Google Play and Apple App stores by searching for Little Rock 311. Learn more about Little Rock’s 311 system at littlerock.gov/citizenServices/311.aspx.

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